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1. Call or message us for an immediate chat

The first step to take in your home loan journey is to reach out. Anthony, our My Mortgage Partner Specialist will spend as long or as little time as you need to answer any questions you may have. This is the perfect opportunity to get a feel for Anthony as a person and a broker to ensure we’re a good match.

2. Arrange a meeting

Meeting with Anthony is the most important step in your home loan journey, and comes at no cost to you. We take the time to get to know you, listening to your goals and circumstances to match you with the right home loan to suit your needs.


During your meeting, Anthony will explain the different features of various loan types as well as their pro’s and con’s, and cover options and scenarios you may not have previously considered. Now is also a great opportunity to ask any questions you have about home loans or the lending process.

3. Go through your options

When looking to apply for a home loan, our judgment can easily be clouded by finding only the best interest rates. While interest rates are important, it’s crucial that you weigh up lender policy, loan features and potential fees against your personal situation.


After your meeting, Anthony will compare with 25+ lenders and over 800 loan products and prepare a personalised lending solution. This will contain three loan options, as well as their associated advantages and disadvantages. Anthony will also inform you of your potential borrowing capacity, deposit required and monthly repayments. Your personalised lending solution is always run by our team of experts, which we call our My Mortgage Partner Mastermind.

4. Apply for home loan

Once we’ve helped you choose the right home loan - we’ll collect the required documentation from you that we need to prepare and lodge your application with your chosen lender. We handle all of the paperwork, from application all the way to settlement, keeping you up to date regularly with the progress of your application along the way.


There are 3 steps in your approval process to be familiar with before your home loan is settled -


Conditional Approval and/or Pre Approval

After your chosen lender has assessed your application, they will provide conditional approval subject to valuation of your property and/or Lenders Mortgage Insurance approval. If the lender allows upfront valuations, or if you have a large deposit, this step may be skipped. If you have applied for pre-approval,  this is where you can begin the process of making offers on properties.


Unconditional (Formal) Approval

Unconditional (Formal) Approval is a formal acknowledgement that your home loan application has been approved. It’s now that you’ll be issued an unconditional approval letter from the lender.


Loan documents

After your loan is unconditionally approved, the lender will prepare and send us your loan documents. Once they arrive, Anthony will meet with you and guide you through completing these documents before returning them back to the lender on your behalf.

5. Settlement

If you’re purchasing a property, your conveyancer will arrange a settlement with the lender according to the settlement date on the contract of sale. This is the day you get the keys to your new home! If you are refinancing, the new lender will be in contact with your existing lender to arrange a settlement.

6. Ongoing support

Our service to you doesn’t end when your home loan settles. We’re here for you whenever you need us and will check in annually to ensure that your home loan is still the right fit for you - growing with you as your lifestyle and circumstances change.

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